Find out more about how to use of crediting account setting in your Payments Manager
🤔 Using the Playwaze credit settings allows you to add a balance to your members accounts. This may be useful for example instead of authorising a refund you can give credit to a member if they've not been able to attend the session they've previously booked. They can then use the credit to allow them to re-book one of your sessions in the future.
Here's some guidance for payment merchants who want to credit a members account:
-
-
-
- You will need to be a payment merchant (see here for more info)
- Go to the payment section of the community
- Click Payment Manager
- Search for the name of the person you would like to credit
- Click the credit button on their name
- Add how much you would like to credit the member and comment that they will see in the description. You can use the comment as a reason for why they are receiving the credit.
- Confirm the credit amount and save your comment.
-
-
Once you have credited their account, it should appear on balance, and the transaction with the comment will appear underneath the person's name.
🚩: Credit will not appear for any session that isn't run by the person who has given them credit. For example, if the administrator that has credited the member booking a session is you, and the member tries to book a session that you aren't the organiser for, the credit will not apply.
😮 Your members can also credit their accounts if they don't want to keep entering card details if they're a regular booker of your paid activities!